Terms of service

This is a courtesy translation. If there is any difference, the Spanish version prevails.

1. What we do

VIAMOS designs brands for local businesses and puts them to work where people look for them (“Brand in Motion”), provides search engine visibility and reputation management services, and develops custom websites and internal tools. The services, prices and content of each plan are those published on viamos.es at the time of contracting.

2. How to sign up

Everything starts with the map check-up, which is free and places you under no obligation. From there, the contract is formalised by WhatsApp or email, confirming the chosen plan and its price. We will always send you a written summary of what has been agreed before charging anything.

3. Prices and payment

• Published prices do not include VAT, which will be added where applicable.
• Monthly plans are paid in advance, month by month.
• Projects (Brand in Motion, Custom Brand, websites and tools) are paid 50% at the start and 50% on delivery.
• The ad spend for Route Plus is not included in its price: you pay it directly to the platform, in an account in your name.
• If we change our prices, we honour yours for as long as you remain a client.

4. What we need from you

To work, we need you to provide your business information and, for some services, manager access to your Google Business Profile. You can always revoke that access and we will never ask you for your account passwords.

If the service is delayed because that information or access is missing, the timeframe is adjusted accordingly.

5. Timeframes

Service	Usual timeframe
Map check-up	Less than 48 hours
Route	Profile ready during the first month, once we have access; thereafter, delivery in the first days of each month
Route Plus	Same as Route; website, content and ads are delivered each month
Brand in Motion	3 weeks from when we have your information and access
Custom Brand	Agreed in the quote, before starting
Website	2-3 weeks
Internal tool	Depends on the module; agreed before starting

6. Brand in Motion

What is included: a scan of your competitors on Google Maps and social media; a complete identity (logo, symbol, colours, typefaces and brand manual); files ready for signage and printing; your Google Business Profile rebuilt with the brand; a hand-coded one-page website; your WhatsApp Business profile and a social media kit; and a measurement of your starting point on Google Maps on the day we begin.

How we work: we present an identity proposal based on the scan. Two rounds of changes are included on the direction you choose. A complete change of direction after approval, or additional rounds, are quoted separately and before being carried out.

What is not included: registering the brand with the Oficina Española de Patentes y Marcas (we recommend doing so and will guide you), physical printing or signage, professional photography, or the website’s domain and hosting beyond publishing it. The domain is always in your name; website maintenance is optional (€29/month).

7. Route Plus

What is included: everything in Route, maintenance of your website, new content every month, management of your Google ads and measurement of whether ChatGPT and other assistants recommend you.

What is not included: ad spend, which you pay directly to Google. The ad account is always in your name. If you do not have a website, it is quoted separately.

8. Custom Brand

What is included: whatever is set out in your fixed quote, which we send you in writing before starting. It may include the name, the strategy and the complete brand system. The published price is the minimum.

We check that a name is available only if your quote includes it. That check does not replace one by an industrial property agent.

9. The first 10 programme

• It is open to the first 10 clients who request it and sign up in writing, on any monthly plan or project.
• The price at which you join is kept forever, even if you cancel and return to the same plan.
• In return, you authorise us in writing to publish the agreed data: your business name and your ranking, month by month, whether it rises or not.
• You may withdraw that authorisation at any time. We stop publishing your data and remove it from the website. You lose the fixed price if you cancel afterwards.

10. Cancellations and refunds

• No lock-in. You can cancel a monthly plan whenever you wish by giving notice before the next renewal.
• When you cancel you keep everything delivered to date; we simply stop working the following month.
• For projects, if you cancel once work has begun, the portion corresponding to the work already done is invoiced. For Brand in Motion, if you cancel after receiving the first identity proposal, the initial 50% payment is retained and that proposal is not delivered to you.
• If in any month we do not deliver what we promised, we do not charge you for it. It is that simple.

11. What we guarantee (and what not)

We do guarantee: to do the work described in your plan, to deliver it on time and to show you the real measurement of your position, whether it rises or not.

We do not guarantee a specific position on Google or a number of customers. Ranking depends on your competitors, your area and Google’s algorithms, which change and which we do not control. What we do is work on the three things that do depend on you and show you the effect with data.

12. Ownership of deliverables

Everything we deliver to you (texts, optimised profiles, reports, the code of your website or tool) is yours once paid for. If you leave, you take it with you.

Your brand: upon payment in full, we assign to you exclusively the exploitation rights to the logo, the symbol and the rest of the identity we design for you, for any use, worldwide and without time limit, together with the original editable files. Third-party typefaces and resources are governed by their own licences; we will tell you which they are and whether they are free of charge. We will only show your brand on our website or social media if you give us permission.

13. Non-disclosure

What you tell us about your business is confidential. We will not publish your case, your figures or your name without your express written permission; when we show example data, it is anonymised.

14. Governing law

These terms are governed by Spanish law. We will try to resolve any disagreement by talking, which tends to work better than any clause.